Return & Refund Policy

At DIY Repair, we want you to be satisfied with your purchase. If you need to return an item, please review the policy below.

30-Day Return Policy

You have 30 days from the date of receiving your order to request a return.

To be eligible for a return, the item must be:

• In the same condition in which you received it

• Unused and undamaged

• In its original packaging

• Accompanied by the invoice, receipt, or other valid proof of purchase

To request a return, please contact us at Connect.diyrepair@gmail.com.

Please do not send any product back without contacting us first. Returns sent without prior approval may not be accepted.

If your return is approved, we will provide you with the return instructions and, where applicable, a return shipping label.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a defective, damaged, or incorrect item, contact us as soon as possible with your order details and clear photographs/videos showing the issue. We will evaluate the problem and, where applicable, arrange a replacement, repair, or refund.

For electronic spare parts and batteries, installation must be carried out by a qualified or experienced technician. Damage caused by incorrect installation, physical damage, short-circuiting, water/liquid damage, overheating, modification, or misuse may not be eligible for return or refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Products that have been installed or used

• Products damaged during installation or due to improper handling

• Products with physical, liquid, burn, or short-circuit damage

• Products that have been modified, opened, or tampered with

• Products returned without original packaging or required accessories

• Products purchased as clearance, sale, or final-sale items, where specifically stated

• Gift cards

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Exchanges

If you receive a defective or incorrect product and an exchange is approved, we may arrange a replacement subject to product availability.

For a different product or model, you may be required to return the original product and place a new order separately.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that your bank, card issuer, payment gateway, or other financial institution may require additional time to process and reflect the refund in your account.

If you have not received your refund within 15 business days after the refund has been approved, please contact us at Connect.diyrepair@gmail.com.

Return Contact

For return requests or questions regarding this policy, please contact:

Email: Connect.diyrepair@gmail.com

DIY Repair
If You Can Fix It, You Own It.